How Legal Professionals Can Leverage Technology to Boost Efficiency in 2022

2022-11-17T03:52:35-08:00July 21st, 2022|Client Services, Court & Process, eFiling|

Ever-evolving technologies, such as eFiling, artificial intelligence (AI), and cloud software, are changing how modern law firms operate. In order to stay one step ahead of the competition, it’s essential that your team embraces legal technology. Not only can legal tech deliver fantastic experiences to your clients, but it can also boost your firm’s efficiency. [...]

7 Proven Tips to Enhance Your Legal Client Onboarding Process

2022-11-17T03:52:30-08:00June 30th, 2022|Client Services|

A fantastic onboarding process involves far more than educating new clients about your legal expertise and services. It’s the start of a long-term relationship built on trust and support. It’s essential to provide your clients with an effortless onboarding process. This will put them at ease and increases client retention. So how can you enhance [...]

5 Tips for Remote Paralegals On How to Provide Outstanding Services to Multiple Attorneys

2022-11-17T03:52:24-08:00June 10th, 2022|Client Services, Court & Process|

The global pandemic required almost all legal professionals to pivot. Many essential tasks and meetings that were once conducted in the office are now being done at home. This transition has demanded more flexibility and versatility from paralegals. It has also opened the door to many opportunities, including boosting their income and serving multiple firms. [...]

Understanding Your Ethical Duties for Social Media Use

2022-11-17T03:49:50-08:00January 24th, 2022|Client Services|

In the legal industry, social media is routinely used for both personal and professional purposes. For licensed attorneys, social media also triggers certain ethical obligations. These ethical duties influence how they post, advertise their services, and handle client communication. In this article, we’re going to review the guidelines for ethical social media use. Let's get [...]

How to Discuss Mistakes with Clients

2022-11-17T03:49:40-08:00December 20th, 2021|Client Services|

Mistakes are an unavoidable part of life, but they can be particularly difficult to handle when they involve your client’s case. Whether you’re an attorney, paralegal, or legal support staff - there may be occasions where you have to relay news of an internal error. Client communication is always critical for the legal industry, but [...]

THE SIMPLE TRICK TO LEGAL RESEARCH

2022-11-17T03:32:55-08:00August 16th, 2021|Client Services, Legal Industry, Records|

How does your firm currently handle research needs? Is the task performed by attorneys and paralegals? While some firms employ a research attorney who is fully devoted to research and writing, most opt to handle the workload internally. Unfortunately, this decision can lead to problems as your case makes its way to a judge. In [...]

IMPROVE CLIENT SATISFACTION WITH ONE STEP

2022-11-17T03:32:46-08:00August 12th, 2021|Client Services, Legal Industry|

Most firms value close relationships with their clients. Each positive interaction leads to greater job satisfaction on the part of the client and greater investment on the part of the attorney. In fact, many firms work hard to cultivate these strong, mutually beneficial relationships. Over the past year, one tactic to improve client satisfaction has [...]

THE TOP 3 BENEFITS OF VIRTUAL MEETINGS

2022-11-17T03:32:15-08:00August 4th, 2021|Client Services, Court & Process, Depositions, Digital, Legal Technology|

When you think of virtual meetings, do you imagine a group of people circled around a small monitor as an executive gives a presentation? For years, virtual meetings were exactly that. Luckily, as technology has advanced, these virtual meetings have become more intimate and personalized than ever before. Additionally, virtual meetings can take your firm [...]

THE SIMPLE TRUTH ABOUT CLIENT CARE

2022-11-17T03:31:54-08:00July 26th, 2021|Client Services, eFiling, Legal Industry, News|

First Legal’s Client Care division was formed in 2015 to be a convenient and easy one-stop shop for all our clients’ questions and requests. This division represents the natural evolution in our commitment to communication and client support. With an email or call, we’ll take your problem off your plate and resolve it – it’s [...]

INSIDE FIRST LEGAL: SPOTLIGHT ON HEATHER REFF

2022-11-17T03:31:50-08:00July 26th, 2021|Client Services, eFiling, Legal Industry, News|

At First Legal, we know that it’s the unique and dedicated individuals in our large and diverse company that set us apart from the competition. Client Care Manager Heather Reff is no exception. In addition to her outstanding work ethic and commitment to our clients’ satisfaction, she is also a talented artist and a devoted [...]